Manager of Account Management (Marketing)

Lehi, UT
Full Time
Manager/Supervisor

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey.  Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:
Account Managers are coaches. Ensuring that each customer realizes the maximum value of their hero's journey with JobNimbus. Account Managers understand the customer’s buying reasons as the foundation for driving value in each case. Validating product adoption and usage with the goal of helping customers achieve their business goals. 

What you’ll be doing:

  • You will lead, mentor, and develop a team of Marketing Account Managers to ensure high performance and professional growth through conducting regular team meetings, one-on-ones, and performance reviews to align on goals and address challenges. 
  • Allocate and prioritize client accounts effectively, balancing workload and resources across the team, including providing strategic direction on the delivery of client marketing campaigns and initiatives. 
  • Support your team by acting as a point of escalation for client concerns, ensuring timely resolution and high client satisfaction.
  • Develop and implement account management strategies to enhance client retention, satisfaction, and growth.
  • Serve as a liaison between clients and internal fulfillment teams, ensuring seamless communication and alignment on project objectives, timelines, and deliverables.
  • Oversee the analysis of client campaign performance, provisioning coaching to your Account Managers enabling actionable insights and recommendations for our clients. 
  • Assist Account Managers in the preparation and presentation of performance reports to clients, showcasing results and ROI.
  • Use data to inform strategic team planning and identify areas for operation business improvement. 

What makes you the hero for this job:

  • Bachelor’s degree in Digital Marketing, Business, Communications, related field or other relevant experience.
  • 5 years of experience in customer success, account management, or a related field, with at least 2 years of leadership of account management teams, with a proven ability to lead and develop high-performing teams.
  • Strong communication, and interpersonal skills with a client-focused mindset.
  • Ability to adapt to changing priorities and manage multiple projects simultaneously.
  • Strong analytical and goal-oriented mindset.
  • In-depth knowledge of marketing strategies, campaign execution, and digital marketing trends.
  • This management role is required to be in office 5 days per week at our headquarters location (Lehi, UT).

Superpowers:

Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head exploded? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course! 

Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people, lover of music, tennis, pickleball, photography, and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email [email protected].

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